Phone packed up

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Phone packed up
Not happy with EE Customer support. My phone is completely dead, I'm a business man waiting important calls. I phoned EE. Phone went completely dead, checked all the obvious faults, it's been playing up for days EE didn't even bother to ring me back. Can anybody give me some advice please. Very frustrated, no phone is costing me alot of money and not impressed with EE service. 
Repaly
When you plug the charger in do you get any lights?
What reset proedures have you tried so far?
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.
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